Refund Policy

This Order Cancellation and Refund Policy applies to mobile tyre inflation and basic tyre checking services booked through www.tirecheckpro.com.

1. Service Deposits

All prices displayed on the website are service deposits relating to the selected appointment.

A deposit is connected with the booking and does not automatically cover additional services outside the published service scope.

2. Customer Cancellation

Customers may request cancellation of a booking before the scheduled appointment.

Cancellation requests should include the booking details and be submitted using the contact information provided below.

The applicable treatment of the deposit will depend on the timing of the cancellation, whether any service has commenced, the circumstances of the booking and any mandatory consumer rights applicable to the transaction.

3. Statutory Withdrawal Rights

Where a statutory right of withdrawal applies to a consumer transaction, the customer may exercise that right in accordance with the applicable law.

For qualifying distance contracts in the European Union, the statutory withdrawal period is generally 14 days from the conclusion of a service contract, subject to applicable exceptions and requirements.

Nothing in this Policy limits or removes a mandatory consumer right.

4. Services Requested to Begin During the Withdrawal Period

Where applicable law provides a withdrawal period and the customer expressly requests that the service begin before that period expires, the relevant legal requirements for early performance will apply.

Where the service is fully performed following the customer’s express request and the legally required acknowledgement has been obtained, the statutory right of withdrawal may expire in accordance with applicable law.

Where only part of a service has been provided before a valid withdrawal, any amount due for the service already provided will be determined in accordance with applicable law.

5. Cancellation by the Service Provider

An appointment may be cancelled or rearranged where circumstances prevent the selected service from being provided as arranged, including appointment availability, access difficulties, unsuitable conditions or other circumstances affecting the scheduled service.

Where an appointment cannot be provided and a refund of the relevant deposit is due, the applicable amount will be returned in accordance with the relevant legal requirements.

6. Appointment Rescheduling

Where appropriate, customers may request an alternative appointment instead of cancelling.

A rescheduled appointment remains subject to service-area and scheduling availability.

Any effect on the service deposit will be handled according to the applicable cancellation terms and mandatory consumer rights.

7. Refunds

Where a refund is due, the amount will be determined according to the applicable booking terms, the services already provided and mandatory consumer protection requirements.

For a valid withdrawal under German law, received payments are generally to be returned within the statutory period, subject to the applicable legal rules.

Refunds will normally be made using the original payment method unless another method is expressly agreed where permitted by law.

8. No Refund for Services Already Fully Performed Where the Law Permits Otherwise

Where a service has been fully performed following the customer’s valid request for early performance and the statutory conditions for expiry of the withdrawal right have been satisfied, the customer will not have a further statutory withdrawal right for that completed service.

This provision applies only to the extent permitted by applicable law.

9. Incorrect Booking Information

Customers are responsible for providing accurate booking information, including contact details, service location and relevant vehicle information.

Where materially incorrect or incomplete information prevents the booked service from being provided, the appointment may need to be rearranged and the applicable cancellation provisions may apply.

10. Refund Processing

Once a refund has been approved or is required by applicable law, it will be processed within the period required by the applicable legal rules.

The time required for the refunded amount to appear in the customer’s account may depend on the payment method and the relevant financial institution.

11. Contact Information

Business Name: ______________________________

Email: basic@tirecheckpro.com

Telephone: ______________________________

Business Address: ______________________________

Service Address: ______________________________