Frequently Asked Questions

1. What services are available?

We provide mobile tyre inflation and basic tyre checking services at an agreed service location. The available scope is stated on each individual service page.

2. What does the basic tyre check include?

Depending on the selected service, the appointment may include checking tyre pressure, adjusting tyre pressure where appropriate, and basic visual observation of readily accessible tyre conditions.

The service does not constitute a full vehicle inspection, mechanical assessment, tyre repair or tyre replacement.

3. Are the prices shown on the website the full service prices?

No. The amounts displayed on the website are service deposits for the selected appointment.

The deposit does not automatically cover work or services outside the scope stated on the relevant service page. Any additional service will be handled in accordance with the applicable booking terms and legal requirements.

4. How do I book a service?

Select the required service, review the service description and deposit amount, provide the requested booking information, and submit your booking.

An appointment is subject to service-area availability and the availability of the requested time.

5. Where is the service provided?

The service is provided at an agreed location within the applicable service area. The customer must provide an accurate and accessible service location when making the booking.

6. What information do I need to provide?

Customers may be asked to provide contact details, service location, appointment information and relevant vehicle details needed to arrange the selected service.

Customers are responsible for ensuring that the information supplied is accurate and complete.

7. Can I change my appointment?

Appointment changes may be requested before the scheduled service time. Changes are subject to availability and the applicable cancellation terms.

Where circumstances outside reasonable control affect an appointment, an alternative appointment may be arranged where appropriate.

8. Can I cancel my booking?

Yes. Cancellation is subject to the applicable cancellation provisions and any mandatory consumer rights that apply to the transaction.

Customers in jurisdictions providing statutory withdrawal rights may exercise those rights in accordance with applicable law.

9. Can I request a refund?

Where a refund is due under the applicable cancellation terms or mandatory consumer law, the relevant amount will be handled accordingly.

The treatment of a service deposit may depend on the timing and circumstances of the cancellation and whether any service has already commenced or been completed.

10. Can the service be provided if the vehicle cannot be accessed?

The vehicle must be reasonably accessible at the agreed location.

If the vehicle cannot reasonably be accessed or the required information is materially incomplete, the appointment may need to be rearranged.

11. Does the service include tyre repair or replacement?

No. The services offered through this website are limited to the scope stated on the relevant service page.

Tyre repair, tyre replacement and other work outside the selected service are not included unless expressly stated.

12. Does a basic tyre check assess the entire vehicle?

No. A basic tyre check is limited to the stated service scope and readily accessible tyre conditions.

It is not a complete assessment of the vehicle or every possible tyre condition.

13. Can a service be postponed?

Yes. An appointment may need to be postponed or rearranged where circumstances such as weather conditions, access difficulties, traffic conditions or other circumstances affect the scheduled service.

Any applicable treatment of the booking or deposit will follow the relevant terms and applicable law.

14. What happens if the requested service is outside the published scope?

The requested work may not be carried out if it falls outside the selected service.

Where appropriate, the customer may be informed that further specialist assistance should be obtained from a suitably qualified automotive service provider.

15. How can I contact customer support?

For booking enquiries, service questions or other matters relating to an appointment, please use the contact details below.

Business Name: ______________________________

Email: basic@tirecheckpro.com

Telephone: ______________________________

Business Address: ______________________________

Service Address: ______________________________